Refund and Returns Policy
The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund.
ARTCAGE RENT SDN. BHD. will also not be responsible if your shipment is lost during the return transit. Once our team checked and confirm the goods/products, customer will received their refund within 03-05 days after the confirmation.
Before drop your order, please ensure that the information needed for shipment is filled correctly. We will NOT bear any responsibility for the losses due to this and refund is not applicable for this situation.
- We apologize in advance if you have encountered this issue. To be counted as “missing items”, will be as the situation below:
CASE 1 – Item(s) ordered is not included in the package sent
CASE 2 – Part(s) of the item(s) ordered is not included in the package sent
CASE 3 – Item(s) ordered is lost during the courier shipment
- For case 1 and 2, we will ship the missing items back to you with no extra shipment fees (we will bear the shipping fees).
- For case 3, we will assist you by contacting the courier service about the missing parcel and get back to you as soon as we can. If by any chance the parcel cannot be retrieved and do not have confirmation from the courier service company, we will proceed to deliver a new item to you within the week.
- Please know that for all Missing Item cases, we will request for evidence/proof of the unboxing of the items. We will only proceed if the evidence/proof shown is deemed valid.
- If we ship the wrong order to you, please do send us the unboxing footage and after confirmation we will proceed to let you return the wrong items. After receiving them, we will resend the correct order to you. For this, the shipping cost will be on us. We apologize in advance for the mistake if occurred.
- After receiving the order, by any chance there is a manufacturing defect, meaning item purchased cannot turn on or cannot function as described (does not include shipping defects), please contact us within 5 days of the delivered date (date you received the items) as mentioned on the shipping status. Then we will proceed with our Return and Refund Policy mentioned in this page. We will only agree to this policy with relevant evidence (picture AND video record of the defects) shown to us beforehand.
- After we have agreed to proceed with the policy, please remember to return and ship out the items back to us within 5 days. The shipping cost of the return process will be done according to a pay and claim basis, so please save and send us a copy of the receipt for shipping payment. After we received and checked the shipment items, we will proceed to refund you both the order and shipping cost within 1 to 2 business days.
- We apologize as we do not accept requests for order cancellation without repurchase of the same amount or more. If you accidentally ordered the wrong variation/items and we haven’t shipped out your order, you may proceed to repurchase the correct order. After payment is done, we will cancel your previous order and return you the amount via bank transfer.
- After items are sent out, our Return / Refund Policy is not valid.
Please return your purchase to the following address:
ARTCAGE RENT SDN. BHD.
ATTENTION: ARTCAGE RENT SDN BHD.
CONTACT NO: +6011-3669 3396
ADDRESS: NO 11, JALAN BK 1/17, BANDAR KINRARA, 47100 PUCHONG, SELANGOR, MALAYSIA.
Thank you for choosing ARTCAGE RENT SDN. BHD.. We highly recommend our buyers or customers to read through our company’s Shipping and Return and Refund Policy before drop any orders.
If your concerns are NOT stated in the list below, feel free to contact us, and we are always happy to assist you! Your shopping experience at our website is what we care the most!
Shipping / Delivery:
Once the payment is made, you are NOT allowed to make any changes for the delivery address. As such, please indicate your preferred shipping address and contact details clearly and completely during at the CHECK OUT page to facilitate your order’s delivery attempt. We understand how important it is to get your parcels shipping over to you! We make your orders are our priority and we would like to get it to your hands at the shortest time as possible.
All orders will be arranged to ship out from our warehouse within 1 to 3 business days using our appointed courier services. During peak season such as Festives or any Public Holidays in our country Malaysia and etc. There might be a delay in delivery which we are unable to control due to courier service being understaffed, so we recommend placing an order before the holidays to ensure speedy delivery services.
Please ensure someone are available to accept the deliveries. We won’t leave any of the orders outside of your home/delivery address. If nobody home to receive and accept the orders when our driver arrives, and the goods will be returned back to our warehouse. A second delivery will be arranged with an additional delivery fee according to the purchase items weight. After receiving your parcel, we HIGHLY RECOMMENDED receiver to catch a short video to recording of the unboxing, this is to protect you incase of any manufacture defects (not including defects due to shipment), missing items/parts or other issues for you to request our return/refund policy as for this we will need proof to clarify.